Who must attend this training:

This training is essential for all people. Emotional Intelligence is
designed to help you deal with your emotions and to understand the impact that
you have on others. It will also assist you with understanding other people’s
emotions and to interact appropriately in difficult situations. At the end of
the course you will be able to motivate yourself and know how to handle your
own as well as other people’s emotions.

Purpose of Training:

Emotional intelligence training is designed to help you deal with your emotions and to understand the impact that you have on others. Emotional intelligence training could help you to turn your life round.

Content of the one day course:

  • What is Emotional Intelligence
  • What constitutes the EI framework
  • What are EI competencies
  • What is emotion
  • Why are we emotional
  • How does “Emotional Hijacking” take place
  • How does the brain process emotion
  • How does the brain perceive the world
  • How to take advantage of the power of optimism
  • How to manage your anger effectively
  • How to control your worry
  • How to motivate yourself
  • How to avoid apathy
  • How to be creative
  • How to have empathic communication with others
  • What is the physiology of empathic communication
  • How to have effective group interactions
  • How to listen positively 
  • What are the “Negative Listening Types”
  • How to raise your social awareness through listening
  • What are the “Six Human Needs”
  • How to recognize others’ needs and desire
  • How to categorize people based on their needs