Customer Care

Who must attend this training:

Customer service is the very aspect in every business that each member in the business have to be skilled in as when they in contact with a customer or prospective customer their actions will determine the relationship with such customer. Each person in business needs to communicate effectively with customers, colleagues and suppliers and need to give all people we in contact with, that special feeling to wish for, so that they will return. This includes understanding telephone etiquette and how to communicate over the telephone.

Purpose of Training:

Each person in business needs to communicate effectively with customers,  colleagues and suppliers. This includes understanding telephone etiquette and how to communicate over the telephone. 


Content of the one day course:

  • Know what people want
  • Effective communication
  • How to identify client needs
  • How to satisfy client needs
  • How to use the telephone effectively
  • Follow up on customers
  • Know the company structures
  • How to deal with the difficult client
  • Namibian Culture
  • Prospecting
  • Referrals
  • Closes
  • E-mail Etiquette